On site service

Henry Pratt's services extend well beyond manufacturing. Pratt's experienced Field Service technicians can help you with project start-up, warranty issues, repairs and refurbishment projects.

At the time of project start-up, a Pratt Field Service technician inspects the installation area making any needed adjustments, trains customers when required, and certifies the product is ready for full time operation.

Repairs are also handled by the Field Service department. Such work includes site inspection, seat replacements, rebuilding or replacing actuators.

Engineering services

From beginning to end, Henry Pratt's engineering staff monitors the design and manufacturing process. All engineering drawings and specifications are thoroughly reviewed before production to determine the most efficient way of satisfying the design requirements and dimensional tolerances of each particular product.

Innovative new product development and product improvements are always a priority at HPCO engineering. The engineering team at Henry Pratt Company has collectively over 100 years of experience designing, maintaining, and supporting the following products and services:

●  analytical calculation services
●  reverse engineering services
●  butterfly valves
●  ball valves
●  sleeve valves
●  cone valves
●  tilting disc check valves
●  UL/FM approved fire protection valves
●  rectangular butterfly valves
●  hydraulic/pneumatic control systems
●  various types of innovative actuators, indicators and accessories such as 2-plates, link-lever, actuated linkage valves

Design verification is done through a combination of calculation, outside testing, and in-house testing in our lab with a hydro flow loop.
Customer support is the lead priority here at HPCO Engineering, with customer assistance in flow analysis, water system analysis, troubleshooting, and solution recommendations.

After-sale service

Whenever you need replacement valve parts or a major valve repair, call the valve experts. At Henry Pratt Company, we understand valves and what it takes to repair them. When repairs or replacement parts are required, the best protection you can buy for your valves is the advice of a professional product representative to help you make informed decisions about your valves and the services of a factory authorized serviceman to perform the work.

Henry Pratt can rebuild most existing AWWA butterfly valves, C507 ball valves, Cone valves, Plug Valves, Rectangular Valves, Gate Valves, Sleeve Valves, Fixed Cone Valves and all types of Operators and make them function as brand new. We stand behind our work by providing a new valve warranty with every valve refurbishment. Replacement parts are available for both past and present designs for every Henry Pratt valve. We pride ourselves on working well under pressure to meet out customers' deadlines, especially in critical plant outage situations.